Tag Archives: customer

Does Management Even Matter? – Leading Your Organization

A recent piece in Slate caught my attention and seems ripe for discussion and comment. An article by Fisman and Sullivan praised the New York Passport Agency as a model of efficiency, and says the operation is in the “vanguard of workplace effectiveness”. The part that seemed out of place was that they were praising a government agency, where […]

Leading Performance and Change – “Whom Do I Lead? – Part III”

Having identified the “tangibles” of whom is led (self and others), the next category is more of a “what” is led. Besides the clearer human targets of subordinates, peers, bosses, teammates, leaders are at the front of the crowd with respect to leading the things that happen in an organization. For the purposes of this […]